All Systems Operational

Aircall Apps Operational
Aircall Workspace App Operational
Aircall Desktop App (Legacy) Operational
Aircall Mobile App Operational
Keypad & Call Controls Operational
People (Contacts) Operational
History & To-do Operational
Preferences Configuration Operational
Agent Status Operational
Aircall Dashboard Operational
Call Routing Operational
Call Queuing Operational
Analytics Operational
Live Monitoring Operational
Numbers Purchase, Porting and Compliance Operational
Users & Teams Operational
Conversation Center Operational
Call Recording Operational
Call Transcriptions Operational
Trackers Operational
Call Settings Operational
My Company (Account Management) Operational
Network Operational
Inbound Calls Operational
Outbound Calls Operational
Inbound Messaging (SMS/MMS) Operational
Outbound Messaging (SMS/MMS) Operational
Integrations & APIs Operational
API & Webhooks Operational
Integration Marketplace Operational
CTI & Click to Call Operational
Hubspot Integration Operational
Salesforce Integration Operational
Zendesk Integration Operational
Other Integrations Operational
Websites Operational
Aircall.io Website Operational
Aircall Support Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Aircall Scheduled Maintenance — Saturday, April 5th 2025 Apr 5, 2025 03:00-05:00 UTC

Aircall has a scheduled maintenance window beginning on Saturday, April 5th at 3:00AM UTC. During this time, our team will be performing maintenance on the Live Monitoring database as part of our ongoing commitment to improving the reliability and performance of our platform.

We do not anticipate any user impact; however, there may be brief periods of delayed data refresh in the Aircall Dashboard. We are doing everything possible to minimize any disruption.

To ensure smooth functionality, we recommend refreshing your Aircall Dashboard after the maintenance is complete.

The maintenance will be carried out with the following schedule:
3:00AM - 5:00AM UTC
2:00PM - 4:00PM Sydney (AEDT)
3:00AM - 5:00AM London (GMT)
11:00PM - 1:00AM New York (EST)
Posted on Apr 01, 2025 - 17:12 UTC
Apr 4, 2025

No incidents reported today.

Apr 3, 2025

No incidents reported.

Apr 2, 2025

No incidents reported.

Apr 1, 2025

No incidents reported.

Mar 31, 2025
Inbound Calls Disconnecting During IVR, Transfers, or Hold
Resolved - This issue has been resolved. The fix implemented by our carrier partner has been effective, and inbound calls are now operating as expected. We will continue to monitor for stability, but no further impact is anticipated.
Mar 31, 17:29 UTC
Monitoring - We’ve identified the issue as originating from one of our carrier partners. They have implemented a fix, and we’re currently monitoring the results.
Mar 31, 16:51 UTC
Investigating - We are currently investigating an issue where inbound calls are being disconnected during IVR selection, call transfers, or when placed on hold.
Mar 31, 16:30 UTC
Mar 30, 2025

No incidents reported.

Mar 29, 2025
Aircall Scheduled Maintenance — Saturday, March 29th 2025
Completed - The scheduled maintenance has been completed.
Mar 29, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 03:00 UTC
Scheduled - Aircall has a scheduled maintenance window beginning on Saturday, March 29th at 3:00AM UTC. During this time, our team will be performing maintenance on the Live Monitoring database as part of our ongoing commitment to improving the reliability and performance of our platform.

We do not anticipate any user impact; however, there may be brief periods of delayed data refresh in the Aircall Dashboard. We are doing everything possible to minimize any disruption.

To ensure smooth functionality, we recommend refreshing your Aircall Dashboard after the maintenance is complete.

The maintenance will be carried out with the following schedule:
3:00AM - 5:00AM UTC
2:00PM - 4:00PM Sydney (AEDT)
3:00AM - 5:00AM London (GMT)
11:00PM - 1:00AM New York (EST)
Mar 25, 15:12 UTC
Mar 28, 2025

No incidents reported.

Mar 27, 2025
Aircall Dashboard Analytics Pages Not Loading
Resolved - This situation has been resolved.
Mar 27, 22:03 UTC
Monitoring - A fix has been implemented, and we are monitoring the results.
Mar 27, 20:37 UTC
Update - We are continuing to investigate this issue.
Mar 27, 18:34 UTC
Investigating - We are currently investigating an issue where the Aircall Analytics dashboards are not loading any data. Our team is actively working to identify the cause and restore full functionality as soon as possible.
Mar 27, 17:40 UTC
Aircall Scheduled Maintenance — Wednesday, March 26th 2025
Completed - The scheduled maintenance has been completed.
Mar 27, 01:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 22:00 UTC
Scheduled - Aircall has a scheduled maintenance window beginning on Wednesday, March 26th at 10:00PM UTC until 02:00am UTC on March 27th..

During this time, our team will be performing maintenance on the Analytics service as part of our ongoing commitment to improving the reliability and performance of our platform.

As such, the Analytics service could experience some downtime during this procedure — e.g. the data won’t load when opening the reports. We are doing everything possible to minimize any disruption.

To ensure smooth functionality, we recommend refreshing your Aircall Dashboard after the maintenance is complete.

The maintenance will be carried out with the following schedule:
10:00PM - 02:00AM UTC
9:00AM - 1:00PM Sydney (AEDT)
6:00PM - 10:00PM New York (EST)
Mar 21, 11:22 UTC
Mar 26, 2025
Mar 25, 2025
SMS Not Showing on Aircall Application
Resolved - The incident has been resolved. All Aircall applications are now operational.
Mar 25, 06:57 UTC
Monitoring - A fix has been implemented and we are monitoring results.

We are observing successful messages.
Mar 25, 06:36 UTC
Update - We are continuing to investigate this issue.
Mar 25, 06:28 UTC
Investigating - We have identified an issue where SMS is unable to load on Aircall application.

We will provide further details as soon as they become available.
Mar 25, 06:27 UTC
Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025
Aircall Scheduled Maintenance — Saturday, March 22nd 2025
Completed - The scheduled maintenance has been completed.
Mar 22, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 03:00 UTC
Scheduled - Aircall has a scheduled maintenance window beginning on Saturday, March 22nd at 3:00AM UTC. During this time, our team will be performing maintenance on the Live Monitoring database as part of our ongoing commitment to improving the reliability and performance of our platform.

We do not anticipate any user impact; however, there may be brief periods of delayed data refresh in the Aircall Dashboard. We are doing everything possible to minimize any disruption.

To ensure smooth functionality, we recommend refreshing your Aircall Dashboard after the maintenance is complete.

The maintenance will be carried out with the following schedule:
3:00AM - 5:00AM UTC
2:00PM - 4:00PM Sydney (AEDT)
3:00AM - 5:00AM London (GMT)
11:00PM - 1:00AM New York (EST)
Mar 14, 19:08 UTC
Mar 21, 2025

No incidents reported.

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