Aircall Status

All Systems Operational

Aircall Apps Operational

Admin Dashboard Operational

Inbound calls Operational

Outbound calls Operational

Messaging (SMS) Operational

Integrations Operational

Public API Operational

aircall.io website Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Aircall Scheduled Maintenance — Monday, April 29th 2024 Apr 29, 2024 15:00-16:00 UTC

Aircall has a scheduled maintenance window starting on Monday, April 29 at 3PM UTC. During this maintenance, our team will be upgrading and migrating one of our key communication systems to a new, more advanced platform to increase platform stability and reliability.

We do not expect any user impact, however it is possible that outbound calls placed from Singapore may fail during the maintenance window. We are making every effort to minimize any disruption.

The maintenance will be carried out with the following schedule:
3:00PM - 4:00PM UTC
1:00AM - 2:00AM Sydney (Tuesday, April 30)
4:00PM - 5:00PM London
11:00AM - 12:00PM New York

This page will be updated throughout the maintenance.
Posted on Apr 25, 2024 - 16:47 UTC

Past Incidents

Apr 27, 2024

No incidents reported today.

Apr 26, 2024

No incidents reported.

Apr 25, 2024

Aircall Scheduled Maintenance — Thursday, April 25th 2024

Completed - The scheduled maintenance has been completed.
Apr 25, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 06:00 UTC

Scheduled - Aircall has a scheduled maintenance window starting on Thursday, April 25 at 6AM UTC. During this maintenance, our team will be upgrading and migrating one of our key communication systems to a new, more advanced platform to increase platform stability and reliability.

We do not expect any user impact, however it is possible that outbound calls placed from South America may fail during the maintenance window. We are making every effort to minimize any disruption.

The maintenance will be carried out with the following schedule:
6:00AM - 7:00AM UTC
4:00PM - 5:00PM Sydney
7:00AM - 8:00AM London
2:00AM - 3:00AM New York

This page will be updated throughout the maintenance.
Apr 19, 20:40 UTC

Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024

Unable to Make or Receive Calls

Resolved - Call functionality has been restored and continues to operate normally. The Aircall team is working to restore the remaining call transcripts from calls placed since this incident began.
Apr 22, 17:14 UTC

Update - Call functionality has been restored and is operating normally. We continue to monitor and work with our carrier partner to address any residual issues.

We will provide another update in 30 minutes or as soon as more information becomes available.
Apr 22, 16:43 UTC

Update - We continue to see recovery from this incident, and customers should now be able to make and receive calls. We continue to actively monitor the situation with our carrier partner to ensure complete recovery.

Please be aware that recordings of completed calls since this incident began may take several hours to appear in the Dashboard.

We will provide another update in 30 minutes or as soon as more information becomes available.
Apr 22, 16:16 UTC

Update - We continue to see recovery from this incident, and customers should now be able to make and receive calls. We continue to actively monitor the situation with our carrier partner to ensure complete recovery.

We will provide another update in 30 minutes or as soon as more information becomes available.
Apr 22, 15:58 UTC

Monitoring - We have begun to see recovery from this incident, and customers should now be able to make and receive calls. We are actively monitoring the situation with our carrier partner to ensure complete recovery.

We will provide another update in 30 minutes or as soon as more information becomes available.
Apr 22, 15:27 UTC

Identified - We have identified the issue where users are not able to make or place a call. Some calls can be made, but connect with no audio.

We will provide another update in 30 minutes or as soon as more information becomes available.
Apr 22, 15:04 UTC

Investigating - We are currently investigating an issue where some users may not be able to make or receive calls.
Apr 22, 14:52 UTC

Apr 21, 2024

No incidents reported.

Apr 20, 2024

Aircall Scheduled Maintenance — Saturday, April 20th 2024

Completed - The scheduled maintenance has been completed.
Apr 20, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 04:00 UTC

Scheduled - Aircall has a scheduled maintenance window starting on Saturday, April 20 at 4AM UTC. During this time, our team will perform a maintenance to enhance platform stability and reliability.

We do not expect a substantial impact on users, however, the ability to make and receive calls may be effected for up to 60 minutes during this maintenance.

The maintenance will be carried out with the following schedule:
4:00AM - 5:00AM UTC
2:00PM - 3:00PM Sydney
00:00AM - 1:00AM New York

This page will be updated throughout the maintenance.
Apr 16, 10:41 UTC

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.