Aircall Status

All Systems Operational

Aircall Apps Operational

Admin Dashboard Operational

Inbound calls Operational

Outbound calls Operational

Messaging (SMS) Operational

Integrations Operational

Public API Operational

aircall.io website Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 29, 2021

No incidents reported today.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

Inbound calls connection issues

Resolved - This incident has been resolved.
Nov 27, 15:46 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 27, 15:13 CET

Identified - The issue has been identified within an external infrastructure provider. We are working with them to resolve the root cause. We'll keep this page updated within the next hour. Availability status of agents might be impacted as well.
Nov 27, 14:57 CET

Update - We are continuing to investigate this issue.
Nov 27, 14:38 CET

Investigating - We are currently investigating an issue impacting inbound calls connection.
Nov 27, 14:37 CET

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021

No incidents reported.

Nov 18, 2021

No incidents reported.

Nov 17, 2021

No incidents reported.

Nov 16, 2021

Connectivity issues in Canada (inbound and outbound calls)

Resolved - This incident has been resolved.
Nov 16, 18:23 CET

Monitoring - We observed function return to normal overnight and we’re continuing to monitor for stability as traffic increases throughout the day.
Nov 16, 17:22 CET

Update - We continue to work with our carrier partner for Inbound Calls Failures from Canadian Networks. We will continue to provide updates as they become available.
Nov 16, 12:29 CET

Update - We are observing recovery for Outbound Calls to Canada. We continue to work with our carrier partner for Inbound Calls Failures from Canadian Networks. We will continue to provide updates as they become available.
Nov 16, 06:26 CET

Update - We are continuing to work with our carrier partner to resolve the issue with calls to/from Canada. We will continue to provide updates as they become available.
Nov 16, 01:54 CET

Update - We are continuing to investigate the issue at this time. We would like to add that customers may also experience intermittent call quality issues on some Canadian calls that do set-up (bad audio, no DTMF, etc). We will continue to provide updates as they become available.
Nov 15, 22:39 CET

Identified - Our connectivity partners in Canada are currently investigating active issues with inbound and outbound calls via Canadian phone numbers dropping and/or failing to set up properly. We will provide updates as they are available.
Nov 15, 21:24 CET

Impact on inbound call for Colombian numbers

Resolved - The work has now been completed by our provider and the switch has been done over to the new numbering format - you shouldn't see any further service disruption.
Nov 16, 18:23 CET

Monitoring - The new Colombian numbering format has been applied on impacted numbers, Inbound calls should be operational. We are now waiting for an official communication from our provider in order to confirm that everything is working as expected
Nov 16, 17:29 CET

Identified - One of our providers is running some actions to update the Colombian numbering plan (new format to be applied: +57 xxx --> +57 60 xxx). The operation should have been already finished but they are facing some issues. During this operation, all the Colombian numbers are impacted for all the inbound calls. This should be fixed in the next 3 hours. We will provide updates as they are available.
Nov 16, 16:58 CET

Nov 15, 2021