All Systems Operational
Servers availability Operational
Database availability Operational
aircall.io website Operational
Inbound calls Operational
Outbound calls Operational
Aircall Apps Operational
Admin Dashboard Operational
Integrations ? Operational
Public API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 24, 2019

No incidents reported today.

Jul 23, 2019

No incidents reported.

Jul 22, 2019

No incidents reported.

Jul 21, 2019

No incidents reported.

Jul 20, 2019

No incidents reported.

Jul 19, 2019

No incidents reported.

Jul 18, 2019
Resolved - This incident has been resolved.
Jul 18, 00:48 CEST
Update - We are continuing to monitor for any further issues.
Jul 17, 23:45 CEST
Update - We are continuing to monitor for any further issues.
Jul 17, 23:14 CEST
Update - We are continuing to monitor for any further issues.
Jul 17, 22:11 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 17, 22:07 CEST
Identified - The issue has been identified and a fix is being implemented.
Jul 17, 21:43 CEST
Investigating - We are currently investigating an issue with one of our infrastructure provider. Impact is increased delay while establishing calls.
Jul 17, 21:28 CEST
Jul 16, 2019

No incidents reported.

Jul 15, 2019
Resolved - All systems are back to normal.
Jul 15, 12:08 CEST
Monitoring - We took corrective actions and the situation should gradually improve. We are closely monitoring the situation.
Jul 15, 11:43 CEST
Investigating - We are currently investigating slowdowns on our platform, impacting inbounds and outbounds.
Jul 15, 11:22 CEST
Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019

No incidents reported.

Jul 11, 2019
Resolved - This incident has been resolved.
Jul 11, 20:21 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 11, 20:03 CEST
Identified - We're currently facing an issue with our Shopify integration.
It is impossible to install and use the integration.
However, there shouldn't be data loss for the call information.
Jul 11, 19:35 CEST
Jul 10, 2019
Resolved - The corrective version has published on the Zendesk marketplace and the issue is now fixed.

It is required to reload Zendesk web pages to update to the latest version of the Aircall application in Zendesk,.
Jul 10, 20:05 CEST
Identified - The issue has been identified and a fix has been submitted to Zendesk and is pending validation.

We'll update this page once the fix is released on the Zendesk store.
Jul 10, 10:50 CEST
Investigating - We're currently investigating an issue with the Aircall application embedded in Zendesk where users are unable to make or answer calls because of a display problem.

If you're impacted by this issue, please use any of the other Aircall platforms (phone.aircall.io, Windows app, MacOS app) in the meantime.
Jul 10, 10:03 CEST