Resolved -
This incident has been resolved.
Nov 26, 20:22 CET
Update -
We're still waiting for confirmation that the incident is fully resolved (still pending in one of our cloud provider's data center - not used by Aircall services). We're keeping this incident open until the situation is fully resolved on their end. We'll provide the next update in 6 hours.
We're sorry for the inconvenience caused and we are available through our normal support channels if you are still experiencing inconsistencies while using our products.
Nov 26, 12:46 CET
Update -
We're waiting for confirmation that the incident is fully resolved (still pending in one of provider's data center - not used by Aircall services). We're keeping this incident open until the situation is fully resolved on their end. We'll provide the next update in 4 hours.
We're sorry for the inconvenience caused and we are available through our normal support channels if you are still experiencing inconsistencies while using our products.
Nov 26, 09:08 CET
Update -
We're still monitoring this incident but we've seen recovery on all Aircall services. Root cause was identified in the infrastructure of our main cloud provider. We're keeping this incident open until the situation is fully resolved on their end. We'll provide the next update in 8 hours.
We're sorry for the inconvenience caused and we are available through our normal support channels if you are still experiencing inconsistencies while using our products.
Nov 26, 00:10 CET
Update -
We are continuing to monitor for any further issues.
Nov 25, 20:50 CET
Monitoring -
We're monitoring the situation as we're starting to see recovery across all our services.
Nov 25, 20:38 CET
Identified -
We're currently experiencing network issues with our main infrastructure's provider. The issues are impacting outbound and inbound calls worldwide. We're working to resolve the issues with our provider and will keep this incident updated.
Nov 25, 20:07 CET
