Aircall Status

All Systems Operational

Servers availability Operational

Database availability Operational

aircall.io website Operational

Inbound calls Operational

Outbound calls Operational

Aircall Apps Operational

Admin Dashboard Operational

Integrations Operational

Public API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 6, 2020

No incidents reported today.

Aug 5, 2020

Outbound Calls Failing [France]

Resolved - This incident has been resolved.
Aug 5, 15:20 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 5, 14:42 CEST

Identified - We are investing an increasing number of outbound calls failing in French. We're closely working with our providers in this region (France) to identify the root cause on their end we will provide more information as soon as possible. Outbound call traffic from other numbers are full operational
Aug 5, 14:35 CEST

Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

Inbound Calls to Spain Failing

Resolved - This incident has been resolved.
Jul 30, 11:32 CEST

Update - We are continuing to investigate this issue.
Jul 30, 10:34 CEST

Investigating - We are investing an increasing number of inbound call failures to Spanish numbers. We're closely working with our providers in this region (Spain) to identify the root cause on their end we will provide more information as soon as possible. Outbound call traffic is fully operational
Jul 30, 10:34 CEST

Jul 29, 2020

No incidents reported.

Jul 28, 2020

Issues with calls in Western Europe

Resolved - This incident has been resolved.
Jul 28, 19:13 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 28, 18:50 CEST

Investigating - We are investing an increasing number of calls affected by packet loss over the network (cuts & blanks during calls) towards one of our provider in this region (Western Europe). We are working with them in order to identify root cause on their end. Both inbound and outbound calls are impacted.
Jul 28, 17:44 CEST

Issues with calls in North America

Resolved - This incident has been resolved.
Jul 28, 13:23 CEST

Identified - One of our provider in this region (North America) has identified that some calls are being dropped and/or are missing audio. We are actively working with them in order to identify root cause on their end. Call recordings might also be impacted. Other regions of the world are not impacted by this issue.
Jul 28, 12:32 CEST

Jul 27, 2020

No incidents reported.

Jul 26, 2020

No incidents reported.

Jul 25, 2020

No incidents reported.

Jul 24, 2020

No incidents reported.

Jul 23, 2020

No incidents reported.