Aircall Status

All Systems Operational

Aircall Apps Operational

Admin Dashboard Operational

Inbound calls Operational

Outbound calls Operational

Messaging (SMS) Operational

Integrations Operational

Public API Operational

aircall.io website Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Aircall Scheduled Maintenance — Saturday, December 16th 2023 Dec 16, 2023 06:00-08:00 UTC

Aircall has a scheduled maintenance window starting on Saturday, December 16 at 6AM UTC. During this maintenance, our team will perform infrastructure enhancements to increase platform stability and reliability.

During this downtime, users may experience contacts search delays for up to 1 minute and the inability to create or modify contacts for up to 1 hour.

The maintenance will be carried out with the following schedule:
6:00AM - 8:00AM UTC
4:00PM - 6:00PM Sydney
7:00AM - 9:00AM London
2:00AM - 4:00AM New York

This page will be updated throughout the maintenance.
Posted on Nov 30, 2023 - 21:00 UTC

Past Incidents

Dec 6, 2023

No incidents reported today.

Dec 5, 2023

Issus with messaging component

Resolved - This incident has been resolved.
Dec 5, 09:27 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 5, 09:20 UTC

Identified - The issue has been identified and a fix is being implemented.
Dec 5, 09:16 UTC

Investigating - We are currently investigating an issue with the messaging component displaying an error message.
Dec 5, 09:13 UTC

Dec 4, 2023

No incidents reported.

Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023

AI Call Summary and Key Topics delayed

Resolved - This incident has been resolved.
Nov 30, 05:03 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 30, 01:57 UTC

Identified - The issue has been identified, and a fix is being developed.
Nov 29, 19:58 UTC

Investigating - We are currently investigating an issue where our AI Call Summary and Key Topics processing is delayed or not generated.
Nov 29, 16:15 UTC

Nov 29, 2023

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

Connectivity Issue - Some users stuck in calls

Resolved - This incident has been resolved.
Nov 23, 13:46 UTC

Update - This incident has now been resolved.
Nov 23, 13:44 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 23, 12:39 UTC

Investigating - We are currently investigating a connectivity issue that may results, for a small subset of calls, in users being stuck in calls.
Nov 23, 11:31 UTC

Nov 22, 2023

Calls to Singapore Numbers Are Failing

Resolved - The incident has been resolved.
Nov 22, 10:37 UTC

Monitoring - A fix has been applied, we are monitoring the results.
Nov 22, 09:18 UTC

Investigating - We are investigating a connectivity issue causing inbound calls failures in Singapore.
Nov 22, 04:31 UTC

Issue with transcription

Resolved - The incident has been resolved.
Nov 22, 09:22 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 21, 15:33 UTC

Identified - The root cause of this issue has been identified and a fix is being implemented.
Nov 21, 14:26 UTC

Investigating - Some transcriptions might take longer before being available for the end users.
Until transcriptions are generated, users will see the copy mentioning that the transcription is not available for their call.
Nov 21, 11:04 UTC