All Systems Operational

About This Site

Welcome to Aircall's operational status page.

This page does not form any part of any terms of service for Aircall Products.

Uptime over the past 90 days. View historical uptime.
Aircall Apps Operational
90 days ago
99.88 % uptime
Today
Aircall Workspace App Operational
90 days ago
99.84 % uptime
Today
Aircall Desktop App (Legacy) Operational
90 days ago
99.84 % uptime
Today
Aircall Mobile App Operational
90 days ago
99.84 % uptime
Today
Keypad & Call Controls Operational
90 days ago
100.0 % uptime
Today
People (Contacts) Operational
History & To-do Operational
Preferences Configuration Operational
Agent Status Operational
Aircall Dashboard Operational
90 days ago
99.99 % uptime
Today
Call Routing Operational
90 days ago
100.0 % uptime
Today
Call Queuing Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
Live Monitoring Operational
90 days ago
100.0 % uptime
Today
Numbers Purchase, Porting and Compliance Operational
90 days ago
99.99 % uptime
Today
Users & Teams Operational
90 days ago
100.0 % uptime
Today
Call Recording Operational
Trackers Operational
Call Settings Operational
My Company (Account Management) Operational
Smartflow Editor Operational
Call Timeline Operational
AI & Transcriptions Operational
90 days ago
100.0 % uptime
Today
Conversation Center Operational
90 days ago
100.0 % uptime
Today
Call Transcriptions Operational
90 days ago
100.0 % uptime
Today
AI Assist Operational
90 days ago
100.0 % uptime
Today
AI Voice Agent Operational
90 days ago
100.0 % uptime
Today
Authentication Operational
90 days ago
100.0 % uptime
Today
Login Operational
90 days ago
100.0 % uptime
Today
Multi-factor Authentication (MFA) Operational
90 days ago
100.0 % uptime
Today
Single Sign On (SSO) Operational
90 days ago
100.0 % uptime
Today
Integrations & APIs Operational
90 days ago
100.0 % uptime
Today
API & Webhooks Operational
90 days ago
100.0 % uptime
Today
Integration Marketplace Operational
90 days ago
100.0 % uptime
Today
CTI & Click to Call Operational
90 days ago
100.0 % uptime
Today
Hubspot Integration Operational
90 days ago
100.0 % uptime
Today
Salesforce Integration Operational
90 days ago
100.0 % uptime
Today
Zendesk Integration Operational
90 days ago
100.0 % uptime
Today
Other Integrations Operational
90 days ago
100.0 % uptime
Today
Network Operational
90 days ago
100.0 % uptime
Today
Inbound Calls Operational
90 days ago
100.0 % uptime
Today
Outbound Calls Operational
90 days ago
100.0 % uptime
Today
Inbound Messaging (SMS/MMS) Operational
90 days ago
100.0 % uptime
Today
Outbound Messaging (SMS/MMS) Operational
90 days ago
100.0 % uptime
Today
Websites Operational
90 days ago
100.0 % uptime
Today
Aircall.io Website Operational
90 days ago
100.0 % uptime
Today
Aircall Support Portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 16, 2025

No incidents reported today.

May 15, 2025

No incidents reported.

May 14, 2025
Workspace Degraded Performance
Resolved - The issue affecting the Workspace App update has been fully resolved. It impacted a small subset of users during the App update on May 13th. The mitigation was to uninstall and reinstall the Workspace App by downloading it from https://aircall.io/download/. The issue has been resolved with a fix to the Update mechanism, and further updates should be seamless.

We appreciate your patience and understanding while we worked to restore normal functionality. If you or your customers continue to experience issues, please don’t hesitate to contact Aircall Support team.
May 14, 15:03 UTC
Update - We are continuing to monitor for any further issues.
May 14, 07:22 UTC
Monitoring - The issue should be mitigated. If users continue to experience this issue, please refresh the Aircall Workspace app to ensure the fix takes effect.
May 13, 10:25 UTC
Identified - As a mitigation attempt, we disabled noise cancelling for Workspace users. Some of the impacted users may start noticing performance improvements. We continue to investigate and monitor the situation.
May 13, 10:01 UTC
Investigating - We are investigating the root cause of high loading times on Aircall Workspace, for a subset of users.
May 13, 09:32 UTC
Issues accessing Aircall App and Aircall Dashboard
Resolved - The issue affecting the Aircall Apps has been fully resolved. This was a transient issue that impacted our User Interface, promptly fixed by Aircall Engineering.

We appreciate your patience and understanding while we worked to restore normal functionality. If you or your customers continue to experience issues, please don’t hesitate to contact Aircall Support team.
May 14, 13:44 UTC
Monitoring - The issue has been identified, and the system seems to have recovered to normal.

We recommend the impacted issues to reload and retry accessing the App/Dashboard.

We continue monitoring it and we will provide further updates as needed.
May 14, 13:10 UTC
Investigating - We are currently investigating reports of instability impacting some users.

Our team is actively working to identify the root cause.
We’ll share more updates here as soon as we have additional information.
May 14, 13:04 UTC
Aircall Scheduled Maintenance — Wednesday, May 14th 2025
Completed - The scheduled maintenance has been completed.
May 14, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 07:00 UTC
Scheduled - Aircall has a scheduled maintenance window on Wednesday, May 14th starting at 07:00 UTC. During this time, our team will be performing maintenance on a database as part of our ongoing commitment to improving the reliability and performance of our platform.

We do not anticipate any user impact. However, you may experience brief delays in data refresh within the Aircall Dashboard during the maintenance window.

To ensure smooth functionality, we recommend refreshing your Dashboard after the maintenance is complete.

The maintenance will be carried out with the following schedule:
07:00 – 07:30 UTC
5:00PM – 5:30PM Sydney (AEST)
8:00AM – 8:30AM London (BST)
3:00AM – 3:30AM New York (EDT)
May 13, 19:05 UTC
May 13, 2025
May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025
Aircall Scheduled Maintenance — Saturday, May 10th 2025
Completed - The scheduled maintenance has been completed.
May 10, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 17:00 UTC
Scheduled - Aircall has a scheduled maintenance window on Saturday, May 10th starting at 17:00 UTC. During this time, our team will be performing maintenance on the Live Monitoring database as part of our ongoing commitment to improving the reliability and performance of our platform.

We do not anticipate any user impact. However, you may experience brief delays in data refresh within the Aircall Dashboard during the maintenance window.

To ensure smooth functionality, we recommend refreshing your Dashboard after the maintenance is complete.

The maintenance will be carried out with the following schedule:
17:00 – 21:00 UTC
3:00AM – 7:00AM Sydney (AEST, Sunday, May 11th)
6:00PM – 10:00PM London (BST)
1:00PM – 5:00PM New York (EST)
May 5, 16:50 UTC
Aircall Scheduled Maintenance — Saturday, May 10th 2025
Completed - The scheduled maintenance has been completed.
May 10, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 05:00 UTC
Scheduled - Aircall has a scheduled maintenance window on Saturday, May 10th starting at 05:00 UTC. During this time, our team will be performing maintenance on our Web database as part of our ongoing commitment to improving the reliability and performance of our platform.

You may experience delays or errors during a brief moment of a few seconds during the maintenance window.

To ensure smooth functionality, we recommend refreshing your Aircall Dashboard or Aircall App after the maintenance is complete.

The maintenance will be carried out with the following schedule:
05:00 – 06:00 UTC
3:00PM – 4:00PM Sydney (AEST)
6:00AM – 7:00AM London (BST)
1:00AM – 2:00AM New York (EST)
May 9, 08:49 UTC
Aircall Scheduled Maintenance — Saturday, May 10th 2025
Completed - The scheduled maintenance has been completed.
May 10, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 03:00 UTC
Scheduled - Aircall has a scheduled maintenance window on Saturday, May 10th starting at 03:00 UTC. During this time, our team will be performing maintenance on the Live Monitoring database as part of our ongoing commitment to improving the reliability and performance of our platform.

We do not anticipate any user impact. However, you may experience brief delays in data refresh within the Aircall Dashboard during the maintenance window.

To ensure smooth functionality, we recommend refreshing your Dashboard after the maintenance is complete.

The maintenance will be carried out with the following schedule:
03:00 – 05:00 UTC
1:00PM – 3:00PM Sydney (AEST)
4:00AM – 6:00AM London (BST)
11:00PM, Friday, May 9th – 1:00AM New York (EST)
May 5, 16:45 UTC
May 9, 2025
Issue with Aircall AI Voice Agent Functionality
Resolved - The issue affecting the Aircall AI Voice Agent has been fully resolved. The root cause was identified as a disruption from our AI technology partner, which has since been addressed.

We appreciate your patience and understanding while we worked to restore normal functionality. If you or your customers continue to experience any issues, please don’t hesitate to reach out to our Support team.
May 9, 17:29 UTC
Monitoring - We have implemented a fix for the issue affecting the Aircall AI Voice Agent and are currently monitoring the results to ensure stability. Callers should begin to see improvements, but we will continue to observe performance closely.

We’ll provide a final update once we confirm the issue is fully resolved.
May 9, 17:11 UTC
Identified - We have identified the issue affecting the Aircall AI Voice Agent and are currently implementing a fix. Callers may still experience unexpected behavior while the resolution is in progress.

We’ll provide another update once the fix has been fully deployed.
May 9, 16:56 UTC
Investigating - We are currently investigating an issue affecting the functionality of the Aircall AI Voice Agent. Callers may experience unexpected behavior or difficulty using this feature. Our engineering team is actively working to identify the root cause.

We will provide an update as soon as more information becomes available.
May 9, 16:52 UTC
May 8, 2025
Aircall Scheduled Maintenance — Wednesday, May 7th 2025
Completed - The scheduled maintenance has been completed.
May 8, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 22:00 UTC
Scheduled - Aircall has a scheduled maintenance window on Wednesday, May 7th starting at 22:00 UTC. During this time, our team will be performing updates to the Analytics database as part of our ongoing efforts to improve platform reliability and performance.

We do not anticipate any user impact. However, you may experience brief delays in data refresh within the Aircall Dashboard during the maintenance window.

To ensure smooth functionality, we recommend refreshing your Dashboard after the maintenance is complete.

The maintenance will be carried out with the following schedule:
22:00 – 02:00 UTC
8:00AM – 12:00PM Sydney (AEST, Thursday, May 8)
11:00PM – 3:00AM London (BST)
6:00PM – 10:00PM New York (EST)
May 5, 16:37 UTC
May 7, 2025
May 6, 2025

No incidents reported.

May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025

No incidents reported.

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