Aircall Status

Outbound Calls - Malaysia

Update - The issue is still ongoing and we are actively working with our upstream carrier for resolution.
Sep 30, 2022 - 11:44 CEST

Update - The issue is still ongoing and we are actively working with our upstream carrier for resolution.
Sep 19, 2022 - 04:15 CEST

Update - The issue is still ongoing and we are actively working with our upstream carrier for resolution.
Sep 16, 2022 - 01:16 CEST

Update - The issue is still ongoing and we are actively working with our upstream carrier for resolution.
Sep 15, 2022 - 03:48 CEST

Update - The issue is still ongoing and we are actively working with our upstream carrier for resolution.
Sep 14, 2022 - 03:21 CEST

Update - The issue is still ongoing and we are actively working with our upstream carrier for resolution.
Sep 13, 2022 - 08:14 CEST

Update - The issue is still ongoing and we are actively working with our upstream carrier for resolution.
Sep 13, 2022 - 01:34 CEST

Update - The issue is still ongoing and we are actively working with our upstream carrier for resolution.
Sep 12, 2022 - 11:58 CEST

Monitoring - The outbound call activity within Malaysia seems to be back to normal.
We will keep investigating and will provide further updates as soon as we have a definitive confirmation.
Sep 09, 2022 - 15:31 CEST

Update - The outbound call activity within Malaysia seems to be back to normal.
We will keep investigating and will provide further updates as soon as we have a definitive confirmation.
Sep 09, 2022 - 15:27 CEST

Identified - The issue is ongoing. We are continuing to work with our upstream carriers for a resolution.
Sep 09, 2022 - 07:11 CEST

Investigating - We are currently investigating issues with outbound calls within Malaysia.
Sep 09, 2022 - 04:49 CEST

Aircall Apps Operational

Admin Dashboard Operational

Inbound calls Operational

Outbound calls Degraded Performance

Messaging (SMS) Operational

Integrations Operational

Public API Operational

aircall.io website Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 4, 2022

No incidents reported today.

Oct 3, 2022

No incidents reported.

Oct 2, 2022

No incidents reported.

Oct 1, 2022

No incidents reported.

Sep 30, 2022

Unresolved incident: Outbound Calls - Malaysia.

Sep 29, 2022

Contact editing may produce errors

Resolved - The issue is fully resolved
Sep 29, 21:06 CEST

Monitoring - The fix is implemented, we're monitoring it
Sep 29, 20:59 CEST

Update - We are continuing working on a fix.
Sep 29, 20:36 CEST

Identified - The issue has been identified and a fix is being implemented.
Sep 29, 19:00 CEST

Sep 28, 2022

Phone issue

Resolved - This incident has been resolved.
Sep 28, 23:02 CEST

Monitoring - We are seeing reduction in error rates with our cloud provider and our services are starting to behave normally. We are monitoring the recovery.
Sep 28, 22:51 CEST

Update - Our cloud provider has identified the root cause and the recovery process is in progress. We continue to monitor.
Sep 28, 21:42 CEST

Investigating - Our cloud provider has identified the root cause and the recovery process is in progress. We continue to monitor.
Sep 28, 21:37 CEST

Identified - We have identified an issue with our main cloud provider. We are monitoring the recovery progress.
Sep 28, 20:35 CEST

Update - We're continuing to monitor an issue with one of our providers. Users may be unable to log in to Aircall, Aircall Dashboard, place or receive calls, or send and receive messages.
Sep 28, 19:55 CEST

Update - We are experiencing an issue with one of our providers.
Sep 28, 19:06 CEST

Update - We are continuing to investigate this issue.
Sep 28, 18:55 CEST

Investigating - We are currently experiencing an issue, our team is investigating
Sep 28, 18:53 CEST

Sep 27, 2022

SMS delays

Resolved - This incident has been resolved.
Sep 27, 19:18 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 27, 13:53 CEST

Investigating - We are currently investigating an issue with delays with SMS
Sep 27, 13:49 CEST

Sep 26, 2022

Germany - Call issues

Resolved - This incident has been resolved.
Sep 26, 17:15 CEST

Investigating - We've identified an issue with one of our upstream carriers that affect German numbers.
Sep 26, 16:53 CEST

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.