Aircall Status

All Systems Operational

Servers availability Operational

Database availability Operational

aircall.io website Operational

Inbound calls Operational

Outbound calls Operational

Aircall Apps Operational

Admin Dashboard Operational

Integrations Operational

Public API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 29, 2020

No incidents reported today.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

Issue on inbound and outbound calls

Resolved - This incident has been resolved.
Mar 25, 14:12 CET

Monitoring - Both inbound and outbound calls are now working. Our engineering team is still closely monitoring the voice traffic.
Mar 25, 14:01 CET

Identified - The root cause has been identified, our engineering team is working on fixing the issue.
Mar 25, 13:33 CET

Investigating - We're noticing an elevated error rate with inbound and outbound calls connection, and in-call actions. As a result, some of your inbound and/or outbound calls, and in-call actions might not be going through.

We're currently investigating the issue and will provide you with some insight shortly.
Mar 25, 13:08 CET

Mar 24, 2020

No incidents reported.

Mar 23, 2020

Inbound calls failing

Resolved - The issue is now resolved. We apologize ofr the trouble.
Mar 23, 17:48 CET

Monitoring - The fix has been released. We are monitoring closely.
Mar 23, 17:36 CET

Identified - Inbound calls are failing during their distribution. We are pushing a fix to production.
Mar 23, 17:09 CET

Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020

No incidents reported.

Mar 19, 2020

No incidents reported.

Mar 18, 2020

Availability delay

Resolved - This incident has been resolved.
Mar 18, 18:14 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 18, 16:24 CET

Investigating - One of our provider is experiencing issues. Our provider is already deploying a fix and we're monitoring closely.
These issues may cause availability delays or inconsistencies such has appearing available when you're offline or unavailable when you're online.
Mar 18, 14:44 CET

Mar 17, 2020

No incidents reported.

Mar 16, 2020

Inaccurate data on availability service impacting a limited number of customers

Resolved - This incident has been resolved.
Mar 16, 21:07 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 16, 20:27 CET

Investigating - We are currently investigating an issue impacting data displayed on availability for a limited number of customers. Some users are incorrectly marked as offline even if they are logged in the application. We will share results of investigations in 30 minutes. Feel free to contact support team if you need help.
Mar 16, 19:37 CET

Mar 15, 2020

No incidents reported.