Aircall Status

All Systems Operational

Servers availability Operational

Database availability Operational

aircall.io website Operational

Inbound calls Operational

Outbound calls Operational

Aircall Apps Operational

Admin Dashboard Operational

Integrations Operational

Public API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 14, 2021

No incidents reported today.

Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

Issue on inbound and outbound calls

Resolved - This incident has been resolved.
Apr 9, 19:18 CEST

Monitoring - One of our partners had packet loss issues. This caused the audio cuts and blanks with the calls. Both inbound and outbound calls are now working. Our engineering team is still closely monitoring the voice traffic.
Apr 9, 18:31 CEST

Apr 8, 2021

Salesforce integration: logging & insight card issue

Resolved - From 6:38 AM UTC to 9:20 AM UTC we faced an incident that may have affected Salesforce integration:
- some calls may not have been logged to Salesforce
- insight cards may not have been displayed
You are affected if your Salesforce organization's Contact object doesn't have the following default fields: HomePhone, AssistantPhone, OtherPhone.
Apr 8, 08:30 CEST

Apr 7, 2021

Issue on inbound/outbound calls globally

Resolved - This incident has been resolved.
Apr 7, 20:42 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 7, 20:20 CEST

Investigating - We are aware that clients are experiencing issues with inbound/outbound calls globally and are investigating this issue currently.

We will be updating this status page to keep you informed of the resolution progress.
Apr 7, 20:16 CEST

Issue on inbound/outbound calls in NA

Resolved - This incident has been resolved.
Apr 7, 17:56 CEST

Monitoring - One of our carriers was experiencing issues with routing calls in North America. This issue appears to be resolved as of 9:23am EDT, but we are monitoring all retroactive investigations by our carrier.

We will be updating this status page to keep you informed of the resolution progress.
Apr 7, 16:37 CEST

Apr 6, 2021

Issue on authentication

Resolved - This incident has been resolved.
Apr 6, 13:20 CEST

Monitoring - The fix has been implemented.
Service is back to normal.
Apr 6, 13:05 CEST

Update - We are continuing to work on a fix for this issue.
Apr 6, 12:33 CEST

Identified - The issue has been identified and a fix is being implemented.
Apr 6, 12:02 CEST

Investigating - We have identified an issue affecting authentication.
Users may not be able to log into the phone or dashboard.
Apr 6, 11:15 CEST

Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021

No incidents reported.

Apr 1, 2021

Issue on inbound and outbound calls between 5:42 and 5:49 UTC

Resolved - Today between 5:42 and 5:49 UTC, we faced network connectivity issue. As a result, our service might not have been available during this time lapse.
The situation has reverted to normal.
Apr 1, 07:45 CEST

Mar 31, 2021

Delays on tickets and activities logs

Resolved - This incident has been resolved.
Mar 31, 13:39 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 31, 13:29 CEST

Investigating - We're noticing a delay when logging tickets and activities in CRM/Helpdesk tools.
No data will be lost, however, this means that some of your call activity may take longer than usual to register in your integrated tool.

Affected integrations:
- Salesforce
- Zendesk
- Front
- Intercom
- Pipedrive
Mar 31, 13:17 CEST