Aircall Status

All Systems Operational

Servers availability Operational

Database availability Operational

aircall.io website Operational

Inbound calls Operational

Outbound calls Operational

Aircall Apps Operational

Admin Dashboard Operational

Integrations Operational

Public API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 24, 2019

No incidents reported today.

Jul 23, 2019

No incidents reported.

Jul 22, 2019

No incidents reported.

Jul 21, 2019

No incidents reported.

Jul 20, 2019

No incidents reported.

Jul 19, 2019

No incidents reported.

Jul 18, 2019

Delays on call connection

Resolved - This incident has been resolved.
Jul 18, 00:48 CEST

Update - We are continuing to monitor for any further issues.
Jul 17, 23:45 CEST

Update - We are continuing to monitor for any further issues.
Jul 17, 23:14 CEST

Update - We are continuing to monitor for any further issues.
Jul 17, 22:11 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 17, 22:07 CEST

Identified - The issue has been identified and a fix is being implemented.
Jul 17, 21:43 CEST

Investigating - We are currently investigating an issue with one of our infrastructure provider. Impact is increased delay while establishing calls.
Jul 17, 21:28 CEST

Jul 16, 2019

No incidents reported.

Jul 15, 2019

Issue on calls

Resolved - All systems are back to normal.
Jul 15, 12:08 CEST

Monitoring - We took corrective actions and the situation should gradually improve. We are closely monitoring the situation.
Jul 15, 11:43 CEST

Investigating - We are currently investigating slowdowns on our platform, impacting inbounds and outbounds.
Jul 15, 11:22 CEST

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019

No incidents reported.

Jul 11, 2019

Shopify integration outage

Resolved - This incident has been resolved.
Jul 11, 20:21 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 11, 20:03 CEST

Identified - We're currently facing an issue with our Shopify integration.
It is impossible to install and use the integration.
However, there shouldn't be data loss for the call information.
Jul 11, 19:35 CEST

Jul 10, 2019

Issue with Aircall CTI in Zendesk

Resolved - The corrective version has published on the Zendesk marketplace and the issue is now fixed.

It is required to reload Zendesk web pages to update to the latest version of the Aircall application in Zendesk,.
Jul 10, 20:05 CEST

Identified - The issue has been identified and a fix has been submitted to Zendesk and is pending validation.

We'll update this page once the fix is released on the Zendesk store.
Jul 10, 10:50 CEST

Investigating - We're currently investigating an issue with the Aircall application embedded in Zendesk where users are unable to make or answer calls because of a display problem.

If you're impacted by this issue, please use any of the other Aircall platforms (phone.aircall.io, Windows app, MacOS app) in the meantime.
Jul 10, 10:03 CEST