Identified - Customers who have updated to the latest MacOS 14.0 "Sonoma" are experiencing audio issues when using the Aircall desktop and webapp. These include, but are not limited to: the inability to place or receive calls, audio devices not correctly detected ("no device found" error in the app, also microphone permission issues), no audio (in and out), delays in the audio, extended latency/network issues and overall poor app performance.
Our Engineering team has identified the problem and are consulting with third party providers to reach a resolution.
We are currently advising our customers to pause on upgrading their Mac's operating system to to 14.0 "Sonoma" until this incident is resolved and expect to provide another update in 24 hours or as soon as more information becomes available.
Oct 02, 2023 - 15:42 UTC
Aircall Apps
Degraded Performance
Admin Dashboard
Operational
Inbound calls
Degraded Performance
Outbound calls
Degraded Performance
Messaging (SMS)
Operational
Integrations
Aircall Integrations with CRM and Helpdesk softwares status
Completed -
The scheduled maintenance has been completed.
Oct 2, 06:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 05:02 UTC
Scheduled -
Aircall has a scheduled maintenance window starting on Monday, October 2 at 5AM UTC. During this time, our team will be performing maintenance on a cluster that hosts several of our applications.
We don't expect any downtime, however, there may be minor and sporadic loading errors or latency during a very brief moment within this maintenance window.
The maintenance will be carried out with the following schedule: 5:00AM - 6:00AM UTC 3:00PM - 4:00PM Sydney 6:00AM - 7:00AM London 1:00AM - 2:00AM New York
This page will be updated throughout the maintenance.
Sep 20, 17:33 UTC
Resolved -
We are no longer experiencing SMS delivery delays when sending messages to Verizon and AT&T. This incident has been resolved.
Sep 28, 22:20 UTC
Monitoring -
Our carrier is experiencing SMS delivery failures to Verizon and AT&T networks in the US for some phone numbers. They have implemented a fix and we will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 28, 20:28 UTC