All Systems Operational
Servers availability Operational
Database availability Operational
aircall.io website Operational
Inbound calls Operational
Outbound calls Operational
Aircall Apps Operational
Admin Dashboard Operational
Integrations ? Operational
Public API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 6, 2020

No incidents reported today.

Aug 5, 2020
Resolved - This incident has been resolved.
Aug 5, 15:20 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 5, 14:42 CEST
Identified - We are investing an increasing number of outbound calls failing in French. We're closely working with our providers in this region (France) to identify the root cause on their end we will provide more information as soon as possible. Outbound call traffic from other numbers are full operational
Aug 5, 14:35 CEST
Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020
Resolved - This incident has been resolved.
Jul 30, 11:32 CEST
Update - We are continuing to investigate this issue.
Jul 30, 10:34 CEST
Investigating - We are investing an increasing number of inbound call failures to Spanish numbers. We're closely working with our providers in this region (Spain) to identify the root cause on their end we will provide more information as soon as possible. Outbound call traffic is fully operational
Jul 30, 10:34 CEST
Jul 29, 2020

No incidents reported.

Jul 28, 2020
Resolved - This incident has been resolved.
Jul 28, 19:13 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 28, 18:50 CEST
Investigating - We are investing an increasing number of calls affected by packet loss over the network (cuts & blanks during calls) towards one of our provider in this region (Western Europe). We are working with them in order to identify root cause on their end. Both inbound and outbound calls are impacted.
Jul 28, 17:44 CEST
Resolved - This incident has been resolved.
Jul 28, 13:23 CEST
Identified - One of our provider in this region (North America) has identified that some calls are being dropped and/or are missing audio. We are actively working with them in order to identify root cause on their end. Call recordings might also be impacted. Other regions of the world are not impacted by this issue.
Jul 28, 12:32 CEST
Jul 27, 2020

No incidents reported.

Jul 26, 2020

No incidents reported.

Jul 25, 2020

No incidents reported.

Jul 24, 2020

No incidents reported.

Jul 23, 2020

No incidents reported.