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All Systems Operational
Aircall Apps
Operational
Admin Dashboard
Operational
Inbound calls
Operational
Outbound calls
Operational
Messaging (SMS*/MMS*)
Operational
Integrations
?
Operational
Public API
Operational
aircall.io website
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 27, 2024
No incidents reported today.
Jul 26, 2024
No incidents reported.
Jul 25, 2024
Resolved -
The SMS service is now fully operational.
Jul 25, 11:45 UTC
Jul 25, 11:45 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 25, 11:12 UTC
Jul 25, 11:12 UTC
Investigating -
We are currently investigating an issue impacting outbound SMS on a subset of French numbers.
Jul 25, 10:56 UTC
Jul 25, 10:56 UTC
Jul 24, 2024
No incidents reported.
Jul 23, 2024
Resolved -
The Aircall Support Portal is fully stable.
Jul 23, 15:18 UTC
Jul 23, 15:18 UTC
Monitoring -
Our provider has implemented a fix and is observing improvements.
Jul 23, 13:50 UTC
Jul 23, 13:50 UTC
Update -
The issues experienced by some users may be the following:
- Access to the page support.aircall.io
- Portal authentication in support.aircall.io
- Chat with the Support team
Jul 23, 12:40 UTC
- Access to the page support.aircall.io
- Portal authentication in support.aircall.io
- Chat with the Support team
Jul 23, 12:40 UTC
Identified -
Some users may not be able to access support.aircall.io due to an ongoing incident impacting our provider.
We will provide an update as soon as we have further details.
Jul 23, 12:30 UTC
We will provide an update as soon as we have further details.
Jul 23, 12:30 UTC
Jul 22, 2024
No incidents reported.
Jul 21, 2024
No incidents reported.
Jul 20, 2024
No incidents reported.
Jul 19, 2024
Resolved -
This incident has been resolved in the new version (5.17.1) that is now available.
Jul 19, 16:29 UTC
Jul 19, 16:29 UTC
Monitoring -
The new version (5.17.1) including the fix has been submitted and is expected to be available in the Play Store over the next hours following Google's approval.
Jul 19, 15:05 UTC
Jul 19, 15:05 UTC
Update -
We are continuing to work on a new version of our Android application to get this resolved. We will share an update here as soon as it is released.
Jul 19, 09:09 UTC
Jul 19, 09:09 UTC
Identified -
The issue has been identified and a fix is being implemented.
Jul 19, 07:57 UTC
Jul 19, 07:57 UTC
Investigating -
We are currently investigating an issue with the Aircall Android App not loading. If at all possible, please try and use the Aircall Web App https://phone.aircall.io as a temporary workaround while we investigate further.
Jul 19, 06:02 UTC
Jul 19, 06:02 UTC
Resolved -
The service is now operating normally.
As a follow-up action, Call History and To-Do notifications from 19:00 to 21:00 UTC not displaying on the Aircall App will be backfilled over the next hours.
Jul 19, 00:51 UTC
As a follow-up action, Call History and To-Do notifications from 19:00 to 21:00 UTC not displaying on the Aircall App will be backfilled over the next hours.
Jul 19, 00:51 UTC
Update -
Call tagging can still present errors.
Call History and To-Do notifications from 19:00 to 21:00UTC are not yet displayed on the Aircall App.
We will provide another update in 1 hour or as soon as more information becomes available.
Jul 18, 23:55 UTC
Call History and To-Do notifications from 19:00 to 21:00UTC are not yet displayed on the Aircall App.
We will provide another update in 1 hour or as soon as more information becomes available.
Jul 18, 23:55 UTC
Update -
Notes functionality has been restored. However, some customers may still be unable to save Tags to calls.
Call History and To-Do in the Aircall app from 19:00 to 21:00UTC is not yet displayed.
We continue to monitor for any further issues and will provide another update in 1 hour or as soon as more information becomes available.
Jul 18, 22:55 UTC
Call History and To-Do in the Aircall app from 19:00 to 21:00UTC is not yet displayed.
We continue to monitor for any further issues and will provide another update in 1 hour or as soon as more information becomes available.
Jul 18, 22:55 UTC
Update -
Calls now remain in the History and To-Do tabs of the Aircall app, and the Conversation Center remains functional.
However, some customers may still be unable to save Notes and Tags to calls. We continue to monitor for any further issues.
We will provide another update in 1 hour or as soon as more information becomes available.
Jul 18, 21:52 UTC
However, some customers may still be unable to save Notes and Tags to calls. We continue to monitor for any further issues.
We will provide another update in 1 hour or as soon as more information becomes available.
Jul 18, 21:52 UTC
Monitoring -
Our Engineers have identified the issue where inbound calls are being removed from the History and To-Do tabs, and a fix has been implemented. Additionally, the Conversation Center is now working properly.
However, some customers may still be unable to save Notes and Tags to calls. We continue to monitor this incident.
We will provide another update in 30 minutes or as soon as more information becomes available.
Jul 18, 21:17 UTC
However, some customers may still be unable to save Notes and Tags to calls. We continue to monitor this incident.
We will provide another update in 30 minutes or as soon as more information becomes available.
Jul 18, 21:17 UTC
Update -
Our Engineers have identified the issue and continue to work on a fix.
We will provide another update in 30 minutes or as soon as more information becomes available.
Jul 18, 20:41 UTC
We will provide another update in 30 minutes or as soon as more information becomes available.
Jul 18, 20:41 UTC
Identified -
Our Engineers have identified the issue where calls are being removed from the Aircall app, and the Aircall Dashboard Conversation Center is displaying a ‘Something went wrong’ banner. We are actively working on a fix.
We will provide another update in 30 minutes or as soon as more information becomes available.
Jul 18, 20:11 UTC
We will provide another update in 30 minutes or as soon as more information becomes available.
Jul 18, 20:11 UTC
Update -
We are continuing to investigate this issue.
Jul 18, 19:54 UTC
Jul 18, 19:54 UTC
Update -
We are continuing to investigate this issue.
Jul 18, 19:46 UTC
Jul 18, 19:46 UTC
Update -
We are continuing to investigate an issue where inbound calls are being removed from the History and To-Do tabs. Additionally, the Conversation Center is displaying a ‘Something went wrong’ banner and is unresponsive.
We will provide another update in 30 minutes or as soon as more information becomes available.
Jul 18, 19:46 UTC
We will provide another update in 30 minutes or as soon as more information becomes available.
Jul 18, 19:46 UTC
Investigating -
We are currently investigating an issue where inbound calls are being removed from the History and To-Do tabs.
Jul 18, 19:28 UTC
Jul 18, 19:28 UTC
Jul 18, 2024
Jul 17, 2024
No incidents reported.
Jul 16, 2024
No incidents reported.
Jul 15, 2024
No incidents reported.
Jul 14, 2024
No incidents reported.
Jul 13, 2024
Completed -
The scheduled maintenance has been completed.
Jul 13, 09:00 UTC
Jul 13, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 07:00 UTC
Jul 13, 07:00 UTC
Scheduled -
Aircall has a scheduled maintenance window starting on Saturday, July 13 at 7AM UTC. During this time, our team will be upgrading the communication capabilities of our APIs. This enhancement is a key step in our ongoing commitment to improving the reliability and performance of our services.
We do not expect any user impact; however, there may be brief periods of elevated latency when placing or receiving calls and using the Aircall Dashboard. We are making every effort to minimize any disruption.
The maintenance will be carried out with the following schedule:
7:00AM - 9:00AM UTC
5:00PM - 7:00PM Sydney
8:00AM - 10:00AM London
3:00AM - 5:00AM New York
This page will be updated throughout the maintenance.
Jul 8, 17:36 UTC
We do not expect any user impact; however, there may be brief periods of elevated latency when placing or receiving calls and using the Aircall Dashboard. We are making every effort to minimize any disruption.
The maintenance will be carried out with the following schedule:
7:00AM - 9:00AM UTC
5:00PM - 7:00PM Sydney
8:00AM - 10:00AM London
3:00AM - 5:00AM New York
This page will be updated throughout the maintenance.
Jul 8, 17:36 UTC