All Systems Operational
Servers availability Operational
Database availability Operational
aircall.io website Operational
Inbound calls Operational
Outbound calls Operational
Aircall Apps Operational
Admin Dashboard Operational
Integrations ? Operational
Public API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 12, 2019

No incidents reported today.

Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019
Resolved - We have identified an issue with our availability feature which may have impacted the reception of your calls between 11:05 - 11:08 (UTC). This issue has been fixed by our technical team and this is progressively reverting to normal.
Nov 8, 13:15 CET
Nov 7, 2019

No incidents reported.

Nov 6, 2019
Resolved - This incident has been resolved. Please contact us if you are still experiencing any issues.
Nov 6, 01:02 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 5, 23:44 CET
Update - We are seeing a deterioration on the incident.
Call logging and insight cards are not working for the following integrations:
- Intercom
- Zendesk
- Hubspot
- Pipedrive
- Freshdesk
- Salesforce
- Zoho
- Desk
Nov 5, 22:41 CET
Identified - Our engineering team has noticed the issue is back and is working on a fix.
The impacts are high delays in call logging actions and insight cards with the following integrations:
- Intercom
- Zendesk
- Hubspot
- Pipedrive
- Freshdesk
- Salesforce
Nov 5, 22:30 CET
Monitoring - We are seeing signs of recovery. Insight cards are back to normal and tickets and activities should begin to log again.
There is no data loss.
We will continue to monitor the situation.
Nov 5, 20:46 CET
Identified - The issue we had identified earlier seems to be back.
The impacts are high delays in call logging actions and insight cards with the following integrations:
- Intercom
- Zendesk
- Hubspot
- Pipedrive
- Freshdesk
- Salesforce
Nov 5, 19:55 CET
Nov 5, 2019
Resolved - This incident has been resolved.
Nov 5, 19:02 CET
Monitoring - We are seeing signs of recovery. Insight cards are back to normal and tickets and activities should begin to log again.
There is no data loss.
Nov 5, 18:33 CET
Identified - We have identified high delays in call logging actions and insight cards with the following integrations:
- Intercom
- Zendesk
- Hubspot
- Pipedrive
- Freshdesk
- Salesforce
Nov 5, 18:09 CET
Resolved - This incident has been resolved. Please contact us if you are still experiencing any issues.
Nov 5, 15:57 CET
Update - We are continuing to monitor for any further issues.
Nov 5, 10:02 CET
Monitoring - We have seen recovery of the issue for now. We are keeping the issue open in order to communicate later, based on confirmation of the resolution from our partners.
Nov 4, 22:53 CET
Update - We are continuing to work on a fix for this issue.
Nov 4, 19:36 CET
Identified - This investigation of this issue is still ongoing. The current status is showing a degradation of the internet network of one particular ISP in France. We are seeing a small recovery from our perspective, however, we are actively monitoring the situation in order to anticipate any further degradation for our customers using this internet service provider and whom are affected by this issue.

This issue is causing cuts and blanks during voice calls and we are working diligently with our partners in order to escalate to this service provider.
Nov 4, 18:30 CET
Update - We are continuing to investigate this issue. Current investigations are showing degradation of internet network of one particular ISP in France. Our customers using this internet service provider are affected by the issue.

This is causing cuts and blanks during voice calls and we are working in order to let them know about the issue which is affecting our customers in France.
Nov 4, 16:31 CET
Update - We are continuing to investigate this issue. We are still observing some difficulties with receiving calls to some numbers in France, our engineers are investigating this with our carrier partner at the moment to investigate and resolve this issue.

Note: we are also investigating potential impacts on outbound calls. From our current investigations, issues on outbound calls are most likely linked to degradations on the network of one major internet service provider in France.
Nov 4, 14:56 CET
Investigating - Following first incident earlier today, we’re currently experiencing new occurrences of sound degradation for inbounds calls on some numbers in France.

Our engineering team is currently investigating the matter. We’ll keep this page up-to-date.
Nov 4, 14:08 CET
Nov 4, 2019
Resolved - This incident has been resolved.
Nov 4, 13:34 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 4, 12:02 CET
Update - We are continuing to investigate this issue with our provider.
Nov 4, 11:04 CET
Investigating - We’re currently experiencing a sound degradation for calls in France.

Our engineering team is currently investigating the matter. We’ll keep this page up-to-date.
Nov 4, 10:26 CET
Nov 3, 2019

No incidents reported.

Nov 2, 2019

No incidents reported.

Nov 1, 2019

No incidents reported.

Oct 31, 2019

No incidents reported.

Oct 30, 2019

No incidents reported.

Oct 29, 2019

No incidents reported.