Identified - Customers who have updated to the latest MacOS 14.0 "Sonoma" are experiencing audio issues when using the Aircall desktop and webapp. These include, but are not limited to: the inability to place or receive calls, audio devices not correctly detected ("no device found" error in the app, also microphone permission issues), no audio (in and out), delays in the audio, extended latency/network issues and overall poor app performance.
Our Engineering team has identified the problem and are consulting with third party providers to reach a resolution.
We are currently advising our customers to pause on upgrading their Mac's operating system to to 14.0 "Sonoma" until this incident is resolved and expect to provide another update in 24 hours or as soon as more information becomes available.
Oct 02, 2023 - 15:42 UTC
Our Engineering team has identified the problem and are consulting with third party providers to reach a resolution.
We are currently advising our customers to pause on upgrading their Mac's operating system to to 14.0 "Sonoma" until this incident is resolved and expect to provide another update in 24 hours or as soon as more information becomes available.
Oct 02, 2023 - 15:42 UTC
Aircall Apps
Degraded Performance
Admin Dashboard
Operational
Inbound calls
Degraded Performance
Outbound calls
Degraded Performance
Messaging (SMS)
Operational
Integrations
Operational
Aircall Integrations with CRM and Helpdesk softwares status
Public API
Operational
aircall.io website
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance