All Systems Operational
Aircall Apps Operational
Admin Dashboard Operational
Inbound calls Operational
Outbound calls Operational
Messaging (SMS) Operational
Integrations ? Operational
Public API Operational
aircall.io website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Aircall has a scheduled maintenance window starting on Saturday, December 16 at 6AM UTC. During this maintenance, our team will perform infrastructure enhancements to increase platform stability and reliability.

During this downtime, users may experience contacts search delays for up to 1 minute and the inability to create or modify contacts for up to 1 hour.

The maintenance will be carried out with the following schedule:
6:00AM - 8:00AM UTC
4:00PM - 6:00PM Sydney
7:00AM - 9:00AM London
2:00AM - 4:00AM New York

This page will be updated throughout the maintenance.

Posted on Nov 30, 2023 - 21:00 UTC
Past Incidents
Dec 6, 2023

No incidents reported today.

Dec 5, 2023
Resolved - This incident has been resolved.
Dec 5, 09:27 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 5, 09:20 UTC
Identified - The issue has been identified and a fix is being implemented.
Dec 5, 09:16 UTC
Investigating - We are currently investigating an issue with the messaging component displaying an error message.
Dec 5, 09:13 UTC
Dec 4, 2023

No incidents reported.

Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023
Resolved - This incident has been resolved.
Nov 30, 05:03 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 30, 01:57 UTC
Identified - The issue has been identified, and a fix is being developed.
Nov 29, 19:58 UTC
Investigating - We are currently investigating an issue where our AI Call Summary and Key Topics processing is delayed or not generated.
Nov 29, 16:15 UTC
Nov 29, 2023
Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023
Resolved - This incident has been resolved.
Nov 23, 13:46 UTC
Update - This incident has now been resolved.
Nov 23, 13:44 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 23, 12:39 UTC
Investigating - We are currently investigating a connectivity issue that may results, for a small subset of calls, in users being stuck in calls.
Nov 23, 11:31 UTC
Nov 22, 2023
Resolved - The incident has been resolved.
Nov 22, 10:37 UTC
Monitoring - A fix has been applied, we are monitoring the results.
Nov 22, 09:18 UTC
Investigating - We are investigating a connectivity issue causing inbound calls failures in Singapore.
Nov 22, 04:31 UTC
Resolved - The incident has been resolved.
Nov 22, 09:22 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 21, 15:33 UTC
Identified - The root cause of this issue has been identified and a fix is being implemented.
Nov 21, 14:26 UTC
Investigating - Some transcriptions might take longer before being available for the end users.
Until transcriptions are generated, users will see the copy mentioning that the transcription is not available for their call.

Nov 21, 11:04 UTC