Aircall Status

All Systems Operational

Servers availability Operational

Database availability Operational

aircall.io website Operational

Inbound calls Operational

Outbound calls Operational

Aircall Apps Operational

Admin Dashboard Operational

Integrations Operational

Public API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 22, 2020

Issues on inbound and outbound calls

Resolved - This incident has been resolved.
Jan 22, 09:33 CET

Monitoring - A fix has been implemented by our provider and we're not seeing any errors anymore. We'lll monitor and resolve this incident once everything is stable
Jan 22, 09:22 CET

Identified - Our provider is working on fixing the issue. We're monitoring closely.
Jan 22, 08:57 CET

Investigating - We're noticing an elevated error rate from one of our provider. Inbounds or outbounds calls might be partially impacted. We're investigating the issue and will update this page regularly
Jan 22, 08:33 CET

Jan 21, 2020

No incidents reported.

Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020

No incidents reported.

Jan 15, 2020

Issue on inbound and outbound calls

Resolved - We confirm that this incident is now resolved.
Jan 15, 21:07 CET

Monitoring - Both inbound & outbound calls are now working. Our team is still monitoring the results.
Jan 15, 20:50 CET

Identified - The issue has been identified and a fix is being implemented.
Jan 15, 20:49 CET

Update - The issue has been identified by our team and is coming from one of our underlying partners.
We're working directly with them to solve it as soon as possible.
Jan 15, 20:23 CET

Update - Inbound calls are now working.
We are still seeing errors on outbound calls and still investigating this issue.
Jan 15, 19:50 CET

Investigating - We noticed an elevated error rate on connecting both inbound and outbound calls. All inbound calls will be considered as missed.

We're currently investigating and will update this page. This may partially impact your calls.
Jan 15, 19:37 CET

Jan 14, 2020

Real time issue

Resolved - The incident is now resolved.
Jan 14, 18:36 CET

Identified - Our real time data provider is experiencing an outage affecting:
- Live data (Livefeed, availability display)
- In-call actions (hold, transfers, etc)
- Inbound/outbound calls keep working but in degraded mode

We are closely working with our provider towards a full resolution as soon as possible. No data will be lost and calls will be synchronised with the CRMs.
Jan 14, 17:38 CET

Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020

No incidents reported.

Jan 9, 2020

Partial issues on outbound and inbound calls

Resolved - The incident is now resolved.
Jan 9, 14:13 CET

Monitoring - We identified the source of the issues and mitigated it. We’re monitoring and planning a long term fix.
Jan 9, 13:42 CET

Investigating - We noticed an elevated error rate on inbound and outbound calls.

We're currently investigating and will update this page. This may partially impact your calls
Jan 9, 13:30 CET

Jan 8, 2020

No incidents reported.