Update - The issue is still ongoing and we are actively working with our upstream carrier for resolution.
Sep 30, 2022 - 11:44 CEST
Update - The issue is still ongoing and we are actively working with our upstream carrier for resolution.
Sep 19, 2022 - 04:15 CEST
Update - The issue is still ongoing and we are actively working with our upstream carrier for resolution.
Sep 16, 2022 - 01:16 CEST
Update - The issue is still ongoing and we are actively working with our upstream carrier for resolution.
Sep 15, 2022 - 03:48 CEST
Update - The issue is still ongoing and we are actively working with our upstream carrier for resolution.
Sep 14, 2022 - 03:21 CEST
Update - The issue is still ongoing and we are actively working with our upstream carrier for resolution.
Sep 13, 2022 - 08:14 CEST
Update - The issue is still ongoing and we are actively working with our upstream carrier for resolution.
Sep 13, 2022 - 01:34 CEST
Update - The issue is still ongoing and we are actively working with our upstream carrier for resolution.
Sep 12, 2022 - 11:58 CEST
Monitoring - The outbound call activity within Malaysia seems to be back to normal.
We will keep investigating and will provide further updates as soon as we have a definitive confirmation.

Sep 09, 2022 - 15:31 CEST
Update - The outbound call activity within Malaysia seems to be back to normal.
We will keep investigating and will provide further updates as soon as we have a definitive confirmation.

Sep 09, 2022 - 15:27 CEST
Identified - The issue is ongoing. We are continuing to work with our upstream carriers for a resolution.
Sep 09, 2022 - 07:11 CEST
Investigating - We are currently investigating issues with outbound calls within Malaysia.
Sep 09, 2022 - 04:49 CEST
Aircall Apps Operational
Admin Dashboard Operational
Inbound calls Operational
Outbound calls Degraded Performance
Messaging (SMS) Operational
Integrations ? Operational
Public API Operational
aircall.io website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 4, 2022

No incidents reported today.

Oct 3, 2022

No incidents reported.

Oct 2, 2022

No incidents reported.

Oct 1, 2022

No incidents reported.

Sep 30, 2022

Unresolved incident: Outbound Calls - Malaysia.

Sep 29, 2022
Resolved - The issue is fully resolved
Sep 29, 21:06 CEST
Monitoring - The fix is implemented, we're monitoring it
Sep 29, 20:59 CEST
Update - We are continuing working on a fix.
Sep 29, 20:36 CEST
Identified - The issue has been identified and a fix is being implemented.
Sep 29, 19:00 CEST
Sep 28, 2022
Resolved - This incident has been resolved.
Sep 28, 23:02 CEST
Monitoring - We are seeing reduction in error rates with our cloud provider and our services are starting to behave normally. We are monitoring the recovery.
Sep 28, 22:51 CEST
Update - Our cloud provider has identified the root cause and the recovery process is in progress. We continue to monitor.
Sep 28, 21:42 CEST
Investigating - Our cloud provider has identified the root cause and the recovery process is in progress. We continue to monitor.
Sep 28, 21:37 CEST
Identified - We have identified an issue with our main cloud provider. We are monitoring the recovery progress.
Sep 28, 20:35 CEST
Update - We're continuing to monitor an issue with one of our providers. Users may be unable to log in to Aircall, Aircall Dashboard, place or receive calls, or send and receive messages.
Sep 28, 19:55 CEST
Update - We are experiencing an issue with one of our providers.
Sep 28, 19:06 CEST
Update - We are continuing to investigate this issue.
Sep 28, 18:55 CEST
Investigating - We are currently experiencing an issue, our team is investigating
Sep 28, 18:53 CEST
Sep 27, 2022
Resolved - This incident has been resolved.
Sep 27, 19:18 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 27, 13:53 CEST
Investigating - We are currently investigating an issue with delays with SMS
Sep 27, 13:49 CEST
Sep 26, 2022
Resolved - This incident has been resolved.
Sep 26, 17:15 CEST
Investigating - We've identified an issue with one of our upstream carriers that affect German numbers.
Sep 26, 16:53 CEST
Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.