All Systems Operational
Servers availability Operational
Database availability Operational
aircall.io website Operational
Inbound calls Operational
Outbound calls Operational
Aircall Apps Operational
Admin Dashboard Operational
Integrations ? Operational
Public API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 22, 2020
Resolved - This incident has been resolved.
Jan 22, 09:33 CET
Monitoring - A fix has been implemented by our provider and we're not seeing any errors anymore. We'lll monitor and resolve this incident once everything is stable
Jan 22, 09:22 CET
Identified - Our provider is working on fixing the issue. We're monitoring closely.
Jan 22, 08:57 CET
Investigating - We're noticing an elevated error rate from one of our provider. Inbounds or outbounds calls might be partially impacted. We're investigating the issue and will update this page regularly
Jan 22, 08:33 CET
Jan 21, 2020

No incidents reported.

Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020

No incidents reported.

Jan 15, 2020
Resolved - We confirm that this incident is now resolved.
Jan 15, 21:07 CET
Monitoring - Both inbound & outbound calls are now working. Our team is still monitoring the results.
Jan 15, 20:50 CET
Identified - The issue has been identified and a fix is being implemented.
Jan 15, 20:49 CET
Update - The issue has been identified by our team and is coming from one of our underlying partners.
We're working directly with them to solve it as soon as possible.
Jan 15, 20:23 CET
Update - Inbound calls are now working.
We are still seeing errors on outbound calls and still investigating this issue.
Jan 15, 19:50 CET
Investigating - We noticed an elevated error rate on connecting both inbound and outbound calls. All inbound calls will be considered as missed.

We're currently investigating and will update this page. This may partially impact your calls.
Jan 15, 19:37 CET
Jan 14, 2020
Resolved - The incident is now resolved.
Jan 14, 18:36 CET
Identified - Our real time data provider is experiencing an outage affecting:
- Live data (Livefeed, availability display)
- In-call actions (hold, transfers, etc)
- Inbound/outbound calls keep working but in degraded mode

We are closely working with our provider towards a full resolution as soon as possible. No data will be lost and calls will be synchronised with the CRMs.
Jan 14, 17:38 CET
Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020

No incidents reported.

Jan 9, 2020
Resolved - The incident is now resolved.
Jan 9, 14:13 CET
Monitoring - We identified the source of the issues and mitigated it. We’re monitoring and planning a long term fix.
Jan 9, 13:42 CET
Investigating - We noticed an elevated error rate on inbound and outbound calls.

We're currently investigating and will update this page. This may partially impact your calls
Jan 9, 13:30 CET
Jan 8, 2020

No incidents reported.