The issue where the Aircall app was not loading for some users has been resolved by the Aircall Engineering team, and no further impact is expected.
If users continue to experience this issue, please refresh the Aircall app to ensure the fix takes effect.
Posted Apr 16, 2025 - 17:24 UTC
Monitoring
We’ve identified the root cause of the Aircall app not loading for some users and have deployed a fix. Affected users should reload the Aircall app for the change to take effect.
We are currently monitoring the issue to ensure stability has been fully restored and will provide a final update once we’ve confirmed full resolution.
Posted Apr 16, 2025 - 16:59 UTC
Update
We are continuing to investigate the issue where the Aircall app is not loading for some users. Impacted users may experience the app showing only the Aircall logo and not being able to open the Aircall Mobile, Desktop, or Workspace apps. In addition, some users may not be able to access the Aircall Dashboard.
Our team continues to work on identifying the root cause, and we’ll provide another update in 30 minutes or when more information becomes available.
Posted Apr 16, 2025 - 16:44 UTC
Update
We are continuing to investigate the issue the Aircall app is not loading for some users. Impacted users may experience the app showing only the Aircall logo and not being able to open the Aircall Mobile, Desktop, or Workspace apps. In addition, some users may not be able to access the Aircall Dashboard.
Our team continues to work on identifying the root cause, and we’ll provide another update in 30 minutes or when more information becomes available.
Posted Apr 16, 2025 - 16:13 UTC
Update
We are continuing to investigate the issue the Aircall app is not loading for some users. Impacted users may experience the app showing only the Aircall logo and not being able to open the Aircall Mobile, Desktop, or Workspace apps. In addition, some users may not be able to access the Aircall Dashboard.
Our team continues to work on identifying the root cause, and we’ll provide another update in 30 minutes or when more information becomes available.
Posted Apr 16, 2025 - 15:43 UTC
Update
We are still actively investigating reports of the Aircall app not loading for some users. Impacted users may experience the app showing only the Aircall logo and not being able to open the Aircall Mobile, Desktop, or Workspace apps. In addition, some users may not be able to access the Aircall Dashboard.
Our team continues to work on identifying the root cause, and we’ll provide another update in 30 minutes or when more information becomes available.
Posted Apr 16, 2025 - 15:12 UTC
Update
We are still actively investigating reports of the Aircall app not loading for some users. Impacted users may experience the app showing only the Aircall logo and not being able to open the Aircall Mobile, Desktop, or Workspace apps. In addition, some users may not be able to access the Aircall Dashboard.
Our team continues to work on identifying the root cause, and we’ll provide another update in 30 minutes or when more information becomes available.
Posted Apr 16, 2025 - 14:42 UTC
Update
We are continuing to investigate this issue.
Posted Apr 16, 2025 - 14:19 UTC
Investigating
We are currently investigating reports of the Aircall app not loading for some users. Impacted users may not be able to open the Aircall Mobile, Desktop, and Workspace apps, but instead it only spins the Aircall logo.
Our team is actively working to identify the root cause. We’ll share more updates here as soon as we have additional information.
Posted Apr 16, 2025 - 14:16 UTC
This incident affected: Aircall Apps (Aircall Workspace App, Aircall Desktop App (Legacy), Aircall Mobile App) and Authentication (Login).