This issue has been resolved. The fix implemented by our carrier partner has been effective, and inbound calls are now operating as expected. We will continue to monitor for stability, but no further impact is anticipated.
Posted Mar 31, 2025 - 17:29 UTC
Monitoring
We’ve identified the issue as originating from one of our carrier partners. They have implemented a fix, and we’re currently monitoring the results.
Posted Mar 31, 2025 - 16:51 UTC
Investigating
We are currently investigating an issue where inbound calls are being disconnected during IVR selection, call transfers, or when placed on hold.