Call and SMS functionality has been fully restored and is operating normally.
Please log out and log back into the Aircall app to ensure the fix is applied.
Posted Sep 11, 2024 - 02:34 UTC
Monitoring
We are seeing signs of recovery from this incident, and customers should now be able to make and receive calls. Please log out and back into the Aircall app to ensure the fix is applied.
Our team is actively monitoring the situation with our carrier partner to ensure full resolution.
We will provide another update in 30 minutes or sooner if more information becomes available.
Posted Sep 11, 2024 - 02:13 UTC
Identified
We have identified the issue in collaboration with our provider that is affecting some users’ ability to make or receive calls and send SMS messages via the Aircall app.
We will provide another update in 30 minutes or sooner if more information becomes available.
Posted Sep 11, 2024 - 01:51 UTC
Investigating
We are currently investigating an issue impacting some users who may be unable to make or receive calls, as well as send SMS messages from the Aircall app.
Our team is working to resolve this as quickly as possible and we will provide another update in 30 minutes or as soon as more information becomes available.
Posted Sep 11, 2024 - 01:17 UTC
This incident affected: Aircall Apps, Inbound calls, Outbound calls, and Messaging (SMS*/MMS*).