Issue with user marked as unavailable

Incident Report for Aircall

Resolved

This incident has been resolved.
Users are advised to reload the app as per these instructions: https://support.aircall.io/hc/en-gb/articles/10375396902557-How-to-Reload-your-Phone-Application

Posted Dec 15, 2023 - 17:27 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 15, 2023 - 17:14 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Dec 15, 2023 - 15:51 UTC

Investigating

We are currently investigating an issue with the user marked as unavailable on the app and not able to receive calls.

Posted Dec 15, 2023 - 15:23 UTC

This incident affected: Aircall Apps.