[APAC] Call Failures and SMS Delivery Delays to/from Optus Network
Incident Report for Aircall
Resolved
The incident has now been completely resolved.
Posted Nov 08, 2023 - 11:10 UTC
Monitoring
A fix has been implemented by Optus Network in Australia, and we are presently following recovery on SMS delivery and call connection.
We are keeping the monitoring active and will keep you informed on the resolution of the incident.
Posted Nov 08, 2023 - 08:47 UTC
Update
We continue to experience call failures and SMS delivery delays to and from the Optus network in Australia. Our carrier engineers are working with our carrier partner to resolve the issue. We will provide another update as soon as more information becomes available.
Posted Nov 08, 2023 - 02:31 UTC
Investigating
We are experiencing call failures and SMS delivery delays to and from the Optus network in Australia. Our carrier engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Posted Nov 07, 2023 - 22:34 UTC
This incident affected: Inbound calls, Outbound calls, and Messaging (SMS).