Media IP migration

Scheduled Maintenance Report for Aircall

Completed

The scheduled maintenance has been completed.

Posted Jan 17, 2024 - 00:00 UTC

Update

Scheduled maintenance is still in progress. We will provide updates as necessary.

Posted Jan 16, 2024 - 08:33 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jan 16, 2024 - 08:31 UTC

Scheduled

Following our email notification to administrators, we are changing the IP adresses in all regions to a single global range and expanding the UDP port range as detailed in this article: https://support.aircall.io/hc/en-gb/articles/11329871933085-Firewalls-Anti-Virus-and-Other-Content-Blockers

To allow devices and applications to access Aircall smoothly and securely, media IPs and ports of services may need to be whitelisted in specific settings of your network to prioritise voice traffic and comply with security practices.

Please adjust the IP addresses and port range of your network infrastructure today to keep Aircall running smoothly. Failure to do so may result in one-way audio and dropped calls. It is recommended to keep old IP and port ranges during the transition.

Posted Jan 16, 2024 - 08:30 UTC

This scheduled maintenance affected: Inbound calls and Outbound calls.