AI Call Summary and Key Topics delayed

Incident Report for Aircall

Resolved

This incident has been resolved.

Posted Nov 30, 2023 - 05:03 UTC

A fix has been implemented and we are monitoring the results.

Posted Nov 30, 2023 - 01:57 UTC

The issue has been identified, and a fix is being developed.

Posted Nov 29, 2023 - 19:58 UTC

We are currently investigating an issue where our AI Call Summary and Key Topics processing is delayed or not generated.

Posted Nov 29, 2023 - 16:15 UTC

This incident affected: Aircall Dashboard (Numbers Purchase, Porting and Compliance).