Root cause of the incident has been identified. We're doing our best to ensure this does not happen again in the future.
Posted Jun 07, 2018 - 22:02 UTC
Monitoring
Issue has been resolved, agents should be able to receive calls normally. We're still investigating the root cause of the incident.
Posted Jun 07, 2018 - 21:21 UTC
Investigating
7:00 pm UTC - we have identified issues with inbound calls. Side effect: some agents may not be able to receive the calls on their Aircall application even if they’re not currently in a call. We are currently investigating the root cause of this issue.