Google Authenticator Sign In Issues

Incident Report for Aircall

Resolved

We confirm that the situation has been resolved.

Posted Mar 15, 2024 - 12:55 UTC

Monitoring

A fix was deployed. Users should reload/restart the Desktop App before trying to Sign in using Google Authentication.

We are monitoring the results.

Posted Mar 15, 2024 - 11:31 UTC

Update

The situation has its cause in recent Google's changes to the Google Sign-in flow. Aircall is testing a solution, to be released shortly.

Posted Mar 15, 2024 - 10:46 UTC

Identified

The issue has been identified and a fix is being prepared.

Posted Mar 15, 2024 - 09:10 UTC

Investigating

We are currently investigating sporadic occurrences of issues with Google Authenticator when users try to log in to the Desktop App.

Posted Mar 15, 2024 - 08:27 UTC

This incident affected: Aircall Apps.