Intermittent elevated errors on inbound and outbound calls

Incident Report for Aircall

Resolved

Issue is resolved, incoming and outgoing calls are working. We will publish a post-mortem soon.

Posted Nov 05, 2018 - 20:23 UTC

Update

We are not seeing any errors since 1h. We are still monitoring for further issues and working closely with our provider.

Posted Nov 05, 2018 - 19:14 UTC

Monitoring

Inbound and outbound calls have recovered, our Engineers will continue to monitor the situation.

Posted Nov 05, 2018 - 17:53 UTC

Update

We're seeing improvements with our provider: inbound & outbound calls are now connecting successfully. We're still monitoring our systems.

Posted Nov 05, 2018 - 17:44 UTC

Investigating

We're seeing a new wave of errors from our provider. Inbound & outbound calls are failing. We'll update this incident in the next 15min.

Posted Nov 05, 2018 - 17:25 UTC

This incident affected: Inbound calls and Outbound calls.