Our provider confirmed the issue is resolved and they are now monitoring.
Posted Dec 06, 2019 - 15:10 UTC
Update
Our provider is still working on fixing the issue.
Posted Dec 06, 2019 - 14:39 UTC
Identified
One of our providers is experiencing an issue, affecting: - Agents can make and receive calls, but inconsistencies can be observed on their availability statuses display - Livefeed data - Insight cards - In call actions
Call dispatching is not affected. We are working towards full resolution with our provider.
Posted Dec 06, 2019 - 13:55 UTC
This incident affected: Aircall Apps, Admin Dashboard, and Integrations.