This incident has been resolved. As one of our primary database failed, we switched traffic to our backup resources. We are now seeing full recovery on our infrastructure. No data loss during this outage.
Sorry for the inconvenience caused. Feel free to reach our team at support@aircall.io if you need more details.
Posted Jun 28, 2018 - 01:47 UTC
Update
We are continuing to monitor for any further issues.
Posted Jun 28, 2018 - 01:23 UTC
Monitoring
We're seeing traffic going back to normal. We will keep this page up to date with more information about data in the next 30min.
Posted Jun 28, 2018 - 00:55 UTC
Investigating
We are investigating reports on network errors on our core services. Apps & dashboard access are impacted as long as calls.
Posted Jun 28, 2018 - 00:18 UTC
This incident affected: Aircall Apps, Admin Dashboard, Inbound calls, and Outbound calls.