tag:status.aircall.io,2005:/historyAircall Status - Incident History2024-03-29T03:55:48ZAircalltag:status.aircall.io,2005:Incident/203009922024-03-19T14:07:29Z2024-03-19T14:07:29ZPipedrive integrations deactivated automatically<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>14:07</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved. We have confirmed that call activities are being created into Pipedrive again.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>13:34</var> UTC</small><br><strong>Monitoring</strong> - We have re-enabled the impacted Pipedrive integrations from our end and are now monitoring the logs.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>12:55</var> UTC</small><br><strong>Identified</strong> - We have identified Pipedrive integrations that got deactivated yesterday - March 18. We are currently working on correcting the status on the impacted Pipedrive integrations. <br /><br />We will share further details as soon as possible.</p>tag:status.aircall.io,2005:Incident/202609542024-03-15T12:55:05Z2024-03-15T12:55:05ZGoogle Authenticator Sign In Issues<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>12:55</var> UTC</small><br><strong>Resolved</strong> - We confirm that the situation has been resolved.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>11:31</var> UTC</small><br><strong>Monitoring</strong> - A fix was deployed. Users should reload/restart the Desktop App before trying to Sign in using Google Authentication. <br /><br />We are monitoring the results.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>10:46</var> UTC</small><br><strong>Update</strong> - The situation has its cause in recent Google's changes to the Google Sign-in flow. Aircall is testing a solution, to be released shortly.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>09:10</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being prepared.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>08:27</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating sporadic occurrences of issues with Google Authenticator when users try to log in to the Desktop App.</p>tag:status.aircall.io,2005:Incident/201700642024-03-05T21:16:39Z2024-03-05T21:16:39ZUnable to Make or Receive Calls<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>21:16</var> UTC</small><br><strong>Resolved</strong> - Following our investigation, we have identified the root cause as the Internet Service Provider of some of our users on the West Coast of the United States. We suggest that you reach out to your ISP or use an alternative network if you are experiencing these symptoms.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>20:53</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue where some users may not be able to make or receive calls.</p>tag:status.aircall.io,2005:Incident/200987662024-03-02T10:56:19Z2024-03-02T10:56:19ZAircall Scheduled Maintenance — Saturday, March 2nd 2024<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>10:56</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>16:17</var> UTC</small><br><strong>Scheduled</strong> - Aircall has a scheduled maintenance window starting on Saturday, March 2 at 10AM UTC. During this time, our team will perform database maintenance to enhance platform stability and reliability.<br /><br />We anticipate minimal disruption to our users, however, please be aware that the Analytics and Call History sections in the Aircall Dashboard might not show the latest data and could display `Something Went Wrong` errors temporarily during this maintenance.<br /><br />The maintenance will be carried out with the following schedule:<br />10:00AM - 12:00PM UTC<br />9:00PM - 11:00PM Sydney<br />10:00AM - 12:00PM London<br />5:00AM - 7:00AM New York<br /><br />This page will be updated throughout the maintenance.</p>tag:status.aircall.io,2005:Incident/201373062024-03-01T20:55:22Z2024-03-01T20:55:23ZUnable to Make or Receive Calls<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>20:55</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>20:55</var> UTC</small><br><strong>Update</strong> - The issue where calls could not be placed or received using the Aircall app has been resolved.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>20:25</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are now monitoring the results.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>20:11</var> UTC</small><br><strong>Identified</strong> - We have identified the root cause of the issue where users may not be able to make or receive phone calls and are working to deploy a fix. We will provide another update in 30 minutes or as soon as more information becomes available.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>19:51</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue where calls cannot be placed or received using the Aircall app.</p>tag:status.aircall.io,2005:Incident/201001372024-02-29T03:26:54Z2024-02-29T03:26:54ZCall Failures to a Subset of Canadian Numbers<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>03:26</var> UTC</small><br><strong>Resolved</strong> - The issue affecting inbound calls from Canadian phone numbers has been resolved.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>20:16</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>19:57</var> UTC</small><br><strong>Monitoring</strong> - We have started seeing recovery for inbound calls from Canadian phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>19:34</var> UTC</small><br><strong>Identified</strong> - The issue affecting inbound calls to a subset of Canadian phone numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>19:28</var> UTC</small><br><strong>Investigating</strong> - We've become aware of a potential issue with calls not routing properly to a Subset of Canadian Numbers. Our engineering team has been alerted and is actively investigating. We will update you as soon as we have more information.</p>tag:status.aircall.io,2005:Incident/199376982024-02-08T10:18:37Z2024-02-08T10:18:38ZNo associated number displayed on the app<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>10:18</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>09:57</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>09:48</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>09:28</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an emerging issue where users are not associated to any numbers in their app. <br />We will provide another update in 30 minutes or as soon as more information becomes available.</p>tag:status.aircall.io,2005:Incident/199288542024-02-07T09:39:12Z2024-02-07T09:39:12ZConnectivity Issue - SSO connection issue<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>09:39</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>09:36</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>08:54</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an emerging issue where users cannot access the Aircall Dashboard via Single Sign On. We will provide another update in 30 minutes or as soon as more information becomes available.</p>tag:status.aircall.io,2005:Incident/197509952024-01-19T18:30:32Z2024-01-19T18:30:32ZMedia IP migration<p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>18:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>06:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>11:08</var> UTC</small><br><strong>Scheduled</strong> - Following our email notification to administrators, we are changing the IP adresses in all regions to a single global range and expanding the UDP port range as detailed in this article: https://support.aircall.io/hc/en-gb/articles/11329871933085-Firewalls-Anti-Virus-and-Other-Content-Blockers<br />We will apply these changes to 100% of calls at the specified time.<br /><br />To allow devices and applications to access Aircall smoothly and securely, media IPs and ports of services may need to be whitelisted in specific settings of your network to prioritise voice traffic and comply with security practices. <br /><br />Please adjust the IP addresses and port range of your network infrastructure today to keep Aircall running smoothly. Failure to do so may result in one-way audio and dropped calls. It is recommended to keep old IP and port ranges during the transition.</p>tag:status.aircall.io,2005:Incident/197216182024-01-17T00:00:20Z2024-01-17T00:00:20ZMedia IP migration<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>00:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>08:33</var> UTC</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>08:31</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>08:30</var> UTC</small><br><strong>Scheduled</strong> - Following our email notification to administrators, we are changing the IP adresses in all regions to a single global range and expanding the UDP port range as detailed in this article: https://support.aircall.io/hc/en-gb/articles/11329871933085-Firewalls-Anti-Virus-and-Other-Content-Blockers<br /><br />To allow devices and applications to access Aircall smoothly and securely, media IPs and ports of services may need to be whitelisted in specific settings of your network to prioritise voice traffic and comply with security practices. <br /><br />Please adjust the IP addresses and port range of your network infrastructure today to keep Aircall running smoothly. Failure to do so may result in one-way audio and dropped calls. It is recommended to keep old IP and port ranges during the transition.</p>tag:status.aircall.io,2005:Incident/197110112024-01-15T12:01:58Z2024-01-15T12:01:58ZConnectivity Issue - Some users stuck in calls<p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>12:01</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>11:30</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>11:01</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating a connectivity issue that may results, for a small subset of calls, in users being stuck in calls.</p>tag:status.aircall.io,2005:Incident/197102592024-01-15T10:31:59Z2024-01-15T10:31:59ZConnectivity Issue - Some users stuck in calls<p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>10:31</var> UTC</small><br><strong>Resolved</strong> - This incident has now been resolved.</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>09:48</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>09:29</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating a connectivity issue that may results, for a small subset of calls, in users being stuck in calls.</p>tag:status.aircall.io,2005:Incident/195424012023-12-27T14:24:52Z2023-12-27T14:24:52ZAnalytics overview and call history display no values today<p><small>Dec <var data-var='date'>27</var>, <var data-var='time'>14:24</var> UTC</small><br><strong>Resolved</strong> - The incident has been resolved.</p><p><small>Dec <var data-var='date'>27</var>, <var data-var='time'>13:51</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>27</var>, <var data-var='time'>12:15</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue where Stats Overview and Call History are blank for today.</p>tag:status.aircall.io,2005:Incident/192529472023-12-16T08:01:58Z2023-12-16T08:01:58ZAircall Scheduled Maintenance — Saturday, December 16th 2023<p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>08:01</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>06:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>21:00</var> UTC</small><br><strong>Scheduled</strong> - Aircall has a scheduled maintenance window starting on Saturday, December 16 at 6AM UTC. During this maintenance, our team will perform infrastructure enhancements to increase platform stability and reliability.<br /><br />During this downtime, users may experience contacts search delays for up to 1 minute and the inability to create or modify contacts for up to 1 hour.<br /><br />The maintenance will be carried out with the following schedule:<br />6:00AM - 8:00AM UTC<br />4:00PM - 6:00PM Sydney<br />7:00AM - 9:00AM London<br />2:00AM - 4:00AM New York<br /><br />This page will be updated throughout the maintenance.</p>tag:status.aircall.io,2005:Incident/194495042023-12-15T17:27:29Z2023-12-15T17:27:30ZIssue with user marked as unavailable<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>17:27</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.<br />Users are advised to reload the app as per these instructions: https://support.aircall.io/hc/en-gb/articles/10375396902557-How-to-Reload-your-Phone-Application</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>17:14</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>15:51</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>15:23</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue with the user marked as unavailable on the app and not able to receive calls.</p>tag:status.aircall.io,2005:Incident/194015582023-12-11T15:21:29Z2023-12-11T15:21:29ZIssue with password reset function<p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>15:21</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>14:26</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue with the user password reset functionality that is causing it to not function as intended.</p>tag:status.aircall.io,2005:Incident/193301012023-12-05T09:27:50Z2023-12-05T09:27:50ZIssus with messaging component<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>09:27</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>09:20</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>09:16</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>09:13</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue with the messaging component displaying an error message.</p>tag:status.aircall.io,2005:Incident/192432642023-11-30T05:03:55Z2023-11-30T05:03:55ZAI Call Summary and Key Topics delayed<p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>05:03</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>01:57</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>19:58</var> UTC</small><br><strong>Identified</strong> - The issue has been identified, and a fix is being developed.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>16:15</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue where our AI Call Summary and Key Topics processing is delayed or not generated.</p>tag:status.aircall.io,2005:Incident/192019432023-11-23T13:46:58Z2023-11-23T13:46:58ZConnectivity Issue - Some users stuck in calls<p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>13:46</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>13:44</var> UTC</small><br><strong>Update</strong> - This incident has now been resolved.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>12:39</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>11:31</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating a connectivity issue that may results, for a small subset of calls, in users being stuck in calls.</p>tag:status.aircall.io,2005:Incident/191922802023-11-22T10:37:30Z2023-11-22T10:37:30ZCalls to Singapore Numbers Are Failing<p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>10:37</var> UTC</small><br><strong>Resolved</strong> - The incident has been resolved.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>09:18</var> UTC</small><br><strong>Monitoring</strong> - A fix has been applied, we are monitoring the results.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>04:31</var> UTC</small><br><strong>Investigating</strong> - We are investigating a connectivity issue causing inbound calls failures in Singapore.</p>tag:status.aircall.io,2005:Incident/191865472023-11-22T09:22:59Z2023-11-22T09:22:59ZIssue with transcription<p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>09:22</var> UTC</small><br><strong>Resolved</strong> - The incident has been resolved.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>15:33</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>14:26</var> UTC</small><br><strong>Identified</strong> - The root cause of this issue has been identified and a fix is being implemented.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>11:04</var> UTC</small><br><strong>Investigating</strong> - Some transcriptions might take longer before being available for the end users.<br />Until transcriptions are generated, users will see the copy mentioning that the transcription is not available for their call.</p>tag:status.aircall.io,2005:Incident/190484262023-11-18T08:40:00Z2023-11-18T08:40:00ZAircall Scheduled Maintenance — Saturday, November 18th 2023<p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>08:40</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed</p><p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>08:06</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the current maintenance.</p><p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>06:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>17:56</var> UTC</small><br><strong>Scheduled</strong> - Aircall has a scheduled maintenance window starting on Saturday, November 18 at 6AM UTC. During this time, our team will perform database maintenance to enhance platform stability and reliability.<br /><br />We do not expect a substantial impact on users, however, the ability to make and receive calls may be effected for up to 10 minutes during this maintenance.<br /><br />The maintenance will be carried out with the following schedule:<br />6:00AM - 9:00AM UTC<br />5:00PM - 8:00PM Sydney<br />6:00AM - 9:00AM London<br />1:00AM - 4:00AM New York<br /><br />This page will be updated throughout the maintenance.</p>tag:status.aircall.io,2005:Incident/190507212023-11-08T11:10:31Z2023-11-08T11:10:31Z[APAC] Call Failures and SMS Delivery Delays to/from Optus Network<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>11:10</var> UTC</small><br><strong>Resolved</strong> - The incident has now been completely resolved.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>08:47</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented by Optus Network in Australia, and we are presently following recovery on SMS delivery and call connection.<br />We are keeping the monitoring active and will keep you informed on the resolution of the incident.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>02:31</var> UTC</small><br><strong>Update</strong> - We continue to experience call failures and SMS delivery delays to and from the Optus network in Australia. Our carrier engineers are working with our carrier partner to resolve the issue. We will provide another update as soon as more information becomes available.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>22:34</var> UTC</small><br><strong>Investigating</strong> - We are experiencing call failures and SMS delivery delays to and from the Optus network in Australia. Our carrier engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.</p>tag:status.aircall.io,2005:Incident/190508742023-11-08T08:37:47Z2023-11-08T08:37:47ZAPI Call Transfers Failing<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>08:37</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>07:59</var> UTC</small><br><strong>Monitoring</strong> - We are monitoring results after the fix has been applied.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>22:58</var> UTC</small><br><strong>Identified</strong> - We have identified an issue where call transfer API requests do not ring the agent's Aircall app. Our Engineering team has identified the issue and a fix is being implemented.</p>tag:status.aircall.io,2005:Incident/188999232023-10-28T07:56:10Z2023-10-28T07:56:10ZAircall Scheduled Maintenance — Saturday, October 28th 2023<p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>07:56</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>14:15</var> UTC</small><br><strong>Scheduled</strong> - Aircall has a scheduled maintenance window starting on Saturday, October 28 at 5AM UTC. During this time, our team will be performing maintenance on a cluster that hosts several of our applications. <br /><br />We don't expect any downtime, however, there may be minor and sporadic loading errors or latency during a very brief moment within this maintenance window.<br /><br />The maintenance will be carried out with the following schedule:<br />5:00AM - 6:00AM UTC<br />3:00PM - 4:00PM Sydney<br />6:00AM - 7:00AM London<br />1:00AM - 2:00AM New York<br /><br />This page will be updated throughout the maintenance.</p>